Terms and conditions

Payment/Bookings

Please ensure that all course fees are paid in advance termly, before the course starts, otherwise your space may be offered to someone else. The fees are non-refundable and non-transferable.

Please pay by BACS sort code: xx xx-xx Account number:  xxxxxxxx ( emailed to you when you book)

Cheques should be made payable to ‘Horsham Swim School.’

You will be automatically booked on to the same class on the next course unless you inform us otherwise. Courses run in line with the school holidays so may vary, term dates will be posted on this web site www.horshamswimschool.co.uk.  Please give us 4 weeks’ notice if you wish to leave, this is essential for the smooth running of the classes/Swim School.

Refunds and Cancellations/Catch ups

Subject to availability we do offer catch up lessons for missed lessons through sickness. We allow a maximum of three lesson swaps a term.

Horsham Swim School or the Pool owners may on occasions have to cancel a class due to unforeseen problems; we will then issue you with a credit note which you can use towards the next course.

If insufficient children are booked into your class, I reserve the right to cancel the class for that course. In that instance you will be offered an alternative slot or given a full refund.

Adverse weather

I am sorry but we are unable to refund or reschedule lessons that maybe missed due to local adverse weather conditions. If the venue and roads are accessible and the teacher is there, lessons will take place as normal.

Photography and Video

Everybody is asked to sign a disclaimer regarding photos at your first lesson.

Baby Swimming

All babies and toddlers who are not potty trained need to wear a “Happy nappy”, which is a swim nappy and a Happy Nappy over the top. Please ensure that all nappies are taken away with you. Where possible change your baby on the floor to avoid accidents. Remember supervision of your children is your responsibility and not that of the Teachers.

http://www.splashabout.com/baby-swimming/happy-nappy-products/happy-nappy

There is to be only one adult in the pool at a time with each child, other family members may sit and watch. Due to parking restrictions other parents and/ or grandparents that come to watch must travel in the same car.  Only one parking space per pupil is provided.

Health and Safety/Pool issues

Some physical contact with your child is unavoidable and all staff adhere to the ASA/STA Child Protection guidelines. This will be dealt with in a professional and caring manner.

Please make sure that your child has eaten 1.5 hours before swimming.

Customers should aim to arrive no more than 10 minutes before the lesson and leave no more than 15 minutes after the lesson to help improve changing room comfort. There is limited parking and if you arrive earlier than 10 minutes before your lesson then the previous pupils may have not yet left and you may not be able to find a parking space.

By ensuring that you arrive no more that 10 minutes before your lesson and leaving within 15 minutes of your lesson finishing it assists with smooth parking.

Please do not arrive late for your lesson as this can unsettle the other children.

Please ensure that you take your outdoor shoes and socks off as soon as you enter into the Changing rooms as the floor does get very muddy and dirty. Please store your shoes in the shelving or plastic boxes provided. All those entering the pool agree to shower before entering the pool.

All children have to wear a hat for swimming (excluding Parent & Baby/Toddler classes) and shower before entering the pool.

No prams  should be taken onto the poolside or changing rooms.

Whilst on poolside please keep the noise to a minimum so that all lessons offer a peaceful atmosphere. Please wait quietly for your lesson. Please do not enter the pool until the teacher says it is safe to do so and you must tell the teacher if leaving the pool before the end of the session.

Customers are responsible for their children at all times on poolside, in the changing rooms and on the pool premises, not the teachers. No running please!

Customers are expected to behave in a civilised manner towards the teacher and other customers/pool owners and you are not allowed to use foul language at any time.

Horsham Swim School  and the pool owners reserves the rights to ask anyone to leave the poolside or Swim School at any time if they feel that the behaviour is unreasonable.

No food, glassware/crockery or sharp objects is allowed within the pool premises. Do not drink alcohol or chew gum.
All plasters and hair clips must be removed before swimming in case they cause damage to the pool filters.

Makeup/Cosmetics

No make-up or body lotions are to be used as these deteriorate pool water quality.

Smoking is strictly forbidden within any pool building or grounds.

Please ensure that you take all your rubbish home with you.

Medical conditions/Health records

For health and safety reasons, please do not bring your child into the pool for 48 hours after suffering from diarrhoea.

If you are unsure of your child’s illness please seek doctors’ advice before returning to lessons.

Please let the Horsham Swim school  know about any medical conditions on the pupil registration form and notify your teacher of ANY changes in their medical condition or learning disabilities as soon as possible.

Valuables and Jewellery

Please leave all valuables and Jewellery at home or in the car, Horsham Swim School or the pool owners cannot accept any responsibility for any loss or damage of any personal possessions.

Personal belongings are left at the owner’s risk.

Teachers

If a teacher is unwell or cannot attend a session I will endeavour to arrange a cover teacher. I will give as much advanced warning as I can in these situations. All the Teachers are fully ASA and STA qualified with their teacher rescue Award, CRB check and their own insurance.

Liability

Horsham Swim School does not accept responsibility for any personal injury or fatality, loss or damage to persons or property that may arise directly or indirectly from any child/children’s participation, or loss of property or articles left on the premises. I will not seek to penalise, prosecute or claim compensation from Horsham Swim School or its Teachers and assistants for any injury, loss or damage.

Swimming Lesson Cancellation Policy.

Our Swimming Pool hire and Swimming teachers time needs to be paid for and swimming lessons are only profitable if we have over four children in a class so our aim is to keep every class full. With this in mind, we ask for a minimum of one month’s notice per Swimmer for all customers that should wish to terminate their Swimming lessons with Horsham Swim School. Ideally, we would prefer customers to see out the term so that children can be awarded certificates and badges for their hard work during the term.

Should you need to end your lessons due to a change in personal circumstances then as long as you have given at least one month’s notice we will refund 50% of any further lessons paid after the months’ notice period and if we have a waiting list for this class and are able to fill the space immediately then we will issue a 100% refund for any further lessons that have been paid for..

For customers that are paying by direct debit, this could mean that you have to give notice before the 20th of the month  for the minimum of one month’s notice, if you give notice on or after the 20th of the month you will need to serve a maximum of eight weeks notice. We are again happy to issue a refund of any fees paid by direct debit if we are able to fill a space before the end of your notice period.

You will of course be welcome to attend any lessons that you have prepaid until the need of your notice period.

These are the Pool rules for Morriswood Swimming Pool

Morriswood Pool Rules

Morriswood Pool rules

Your safety at the Horsham Swim school is of paramount importance to us. Please abide by the following rules to ensure the safeguarding of both yourself, your children and others:

  • Pupils should aim to arrive no more than 10 minutes before the lesson and leave no more than 15 minutes after the lesson to help improve changing room comfort.
  • Please do not arrive late for your lesson as this can unsettle the other children.
  • Children 8 years and above are to get changed on their own with no adult.
  • There are four individual changing rooms available for use and our large toilet can also be used as a fifth changing room..
  • Please ensure that you take your outdoor shoes and socks off as soon as you enter into the changing rooms outdoor shoes must not be worn pool side.
  • Please ensure toilet trained children use the toilet before entering the Pool.
  • Babies & toddlers are to wear a swim nappy and a Happy Nappy in the pool at all times
  • No prams or car seats should be taken onto the poolside or into the Changing rooms.
  • All those entering the Pool agree to shower before entering the Pool.
  • A thirty second rinse in the shower removes two thirds of all debris on the body, a further 2-minute shower with shower gel and sponge only removes another 10% so you are encouraged to rinse in the shower for 30 seconds before and after a swim lesson but out of courtesy to other users please do not spend longer in the shower.
  • Customers are responsible for their children at all times on poolside (when they are not in their lesson), and in the changing rooms and on the premises, not the teachers. Swim teachers only take accountability for pupils in the water.
  • No running please!
  • No shouting
  • No swearing
  • No food and drink other than water should be consumed poolside.
  • No diving unless in a lesson under instruction and then only at the very deepest end of the Pool.
  • The Swimming Pool is kept very warm at around 29 degrees, the air temperature has to be within four degrees of the water temperature to stop evaporation and keep humidity at the correct level.  Please do not leave doors or windows open for this reason.
  • If you are not entering the pool with your child and are just watching from pool side please dress in very lightweight clothes or sit outside and watch through the patio glass.  Again please DO NOT leave windows or doors open.

Morriswood Grounds and Car Park

May I remind you that this is a Private residence where there are children around so please drive adhere to a  5 MPH speed limit when driving on the property.  Please drive carefully and slowly so as to avoid upsetting the Owners.

Due to reasons of Health and Safety and for insurance purposes, children and guests of Morriswood Pool are unable to use the grounds, play area or pond area. The residents of Morriswood have asked that you respect their wishes and do not use their property, other than for the purposes of your swimming lesson. Please, therefore supervise your children at all times and do not allow them to wander off, please keep to the car park and swimming pool area and be extremely vigilant of the safety of your children in these areas.

Please Park in the Marked bays only, please do not obstruct the right hand side of the house where the owners of the property require access.

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